Our Customer Care Policy

Our success has been achieved by recognising that a happy customer is also a loyal customer and therefore our aim is always to provide a professional and high quality standard of work at all times. We are a Company that achieves by delivering the best possible customer service in the most efficient manner possible and our work is guaranteed and only undertaken by our own engineers.

Customer care, service & satisfaction are of utmost importance to us and therefore each job is priced, prepared, planned and completed on a careful and detailed individual basis. We do not engage in any of the sharp practices that are sometimes commonplace within our industry and ensure professional integrity at all times.

Furthermore as one of our customers you can expect us to keep in touch whenever necessary. We will remind you when your Gas Appliance annual service is due or if your Landlord Gas Safety Certificate is about to expire, or even any plumbing maintenance job that you have told us to remind you about in the near future.

Our Customer Compliments

As we are sure you will agree a good job well done leaves a satisfied customer who will want to use the same service again and again and will recommend it to others. We are therefore happy to share with you some of our new and established customer comments as shown below:

	“Thank you for being so efficient, we will keep your details in a safe place, as efficient plumbers are hard to find!”
	“Thank you for all your help Cliff, I am very pleased with my new bathroom!”
	“On completion of the excellent job you did on the new boiler and heating system, I would like to express my thanks for a very professional job. I look forward to hearing from you next year when the service is due, once again many thanks!”
	“Thank you once again for your usual prompt and efficient service. Please book me in for next year”